NexKartBD · Customer policies
Privacy Policy
গোপনীয়তা নীতিমালা
Information we collect / সংগ্রহ করা তথ্য
We collect the information needed for your account and orders, including name, email, phone number, delivery address, order details, selected products and payment transaction references. Seller account services may also require business and identity documents.
How information is used / তথ্য ব্যবহারের উদ্দেশ্য
We use information to manage accounts, process and verify orders and payments, deliver products, provide support, investigate complaints, and prevent misuse. We share relevant order/contact information with the seller, delivery provider and payment provider as needed to complete these services.
Payment information / পেমেন্ট তথ্য
Online payment credentials are entered through the payment provider’s checkout. Do not send us your card security code, mobile banking PIN or OTP. Order and transaction references are used to verify payment and handle payment-related support.
Cookies and analytics / কুকি ও অ্যানালিটিক্স
The website uses cookies or similar technologies for login/session functions. Google Analytics and Meta Pixel may collect browser/device and shopping interaction data to measure site use and advertising performance. Browser and provider settings can be used to manage available tracking controls.
Protection and retention / সুরক্ষা ও সংরক্ষণ
We take reasonable steps to protect information and restrict access to service needs. Information is retained as needed to provide services, handle disputes, and meet applicable recordkeeping requirements. No internet service can guarantee absolute security.
Your requests and contact / আপনার অনুরোধ
Contact [email protected] or [email protected] to request access, correction or deletion of your personal information. We may need to verify your identity and retain relevant transaction records where required. Updated practices will be published here with the policy version.
Account and Facebook data deletion
For account deletion steps, Facebook disconnection, email requests and information that may need to remain, read our Data Handling & Deletion instructions / তথ্য মুছে ফেলার নিয়ম.